I lead technology to build resilient operations, enable growth and deliver transformation, combining deep technology and operational experience with enterprise leadership to improve customer outcomes, manage risk and create business value.
Accelerated acquisition integration and synergy realisation by creating shared technology capabilities across infrastructure, workplace, cyber, enterprise systems, data and AI, reducing the need to recreate capability as the business grew.
Improved customer journeys, service and automation by replacing fragmented legacy systems with a common CRM and workflow platform, creating a scalable foundation for continued business transformation.
Strengthened operational resilience and security while simplifying the technology estate through the modernisation of cloud, data centre, network and workplace technology.
Built greater capacity to support business growth and transformation by redesigning the technology organisation, strengthening leadership and accountabilities, developing capability and creating clearer, more scalable ways of working.
Reduced the structural cost of technology through platform consolidation, estate simplification, commercial optimisation and the removal of duplicated capability, while protecting service and resilience.
Improved the quality and accessibility of business insight through stronger data ownership, governance and analytics, while creating the foundations for responsible, practical adoption of AI across the organisation.
My career has progressed from leading technology operations in demanding, customer-facing environments to enterprise technology leadership spanning transformation, M&A, operating models, platforms, cyber, data and AI.
Today, that breadth shapes how I lead technology: understanding what it takes to run technology well while building the capabilities the business needs to grow and change.